I was on Facebook today and saw this article, which describes U.S. Airways’ refusal to grant a refund to a terminal cancer patient’s family after her condition took a bad turn and her physician advised her to not travel.
Under the terms of her tickets purchased, U.S. Airways is not obligated to provide a refund. The tickets are non-refundable. However, it’s a pretty small amount of money for the airline ($4,200) but a huge amount of money to a family that could be looking at hospice care, planning for final expenses, etc.
Liz Landau, the spokesperson from U.S. Airways, advised “As with purchasing anything, it’s important to understand the terms and conditions of the tickets you purchase,” Landau said.”
That quote rubbed me the wrong way. I think this is a dick move on U.S. Airways’ part and I intend to tell them so.
I contacted U.S. Airways on their Customer Relations page and told them that I would no longer be flying with them. I’ve only spent about $500 with them this year but that represents 10% of the refund that they are refusing to give to the McKain family.
To my friends and readers who fly with U.S. Airways: will you help send a message to U.S. Airways and make sure that this cold-hearted move costs them?